Help Center

We currently have 4 suppliers located in Brazil, India, Pakistan and China. The stones come from all around the world including from the locations already listed as well as Argentina, Madagascar, Morocco and more.

We have a great relationship with our suppliers and are confident that our crystals are ethically sourced. Here at Crystal Nation, we want our crystals energy to match the energy that we seek from them. Every effort has been made to ensure that our suppliers values matched ours. 

We do our best to ensure we are as eco-friendly as possible. Majority of our bubble wrap is re-used from our supplier orders and our packing peanuts are dissolvable in water.

Crystals are minerals found underground by a joining of atoms and are formed over thousands of years. No two crystals are ever the same and each has its own unique and natural characteristics. It is common for crystals to have small chips or scratches; they will never be perfect, but they will ALWAYS be unique! If you see different colours in your crystals, these are called ‘inclusions’. Enjoy your one of a kind piece!

Your crystal has done its job! Consider this a good step in the right direction. Reflect on what intentions you had set for that crystal and the purpose it played in your life. How has your life changed? Have you felt a shift in energy?

Now would be a great time to journal about your journey. Consider things like where you’ve come from, where you are now and where you want to be in the future?

For more information on product how to guides please visit our how to and product information page located at the bottom of our website or by selecting the below link:

https://www.crystalnation.com.au/pages/how-to-and-product-information

Crystal healing should never be a replacement for proper professional healthcare and medical advice. Crystals can help you spiritually and energetically and act as a tool in healing and recovery. Please seek and follow medical advice for any illnesses. 

Please visit our shipping and returns pages located at the bottom of our website. Or select the link below for our Returns Policy Page:

https://www.crystalnation.com.au/policies/refund-policy

We currently only ship around Australia. We hope to expand our business Internationally in the future.

We use Australia Post to ship our orders to you.

You can track your item by clicking on the below link and adding in your tracking number that you would have received by email from us.

https://auspost.com.au/mypost/track/#/search

We accept all major credit and debits cards, as well as PayPal, AfterPay and ZipPay.

Please feel free to send us an email at info@crystalnation.com.au, alternatively visit our contact us page at the bottom of our website and complete the contact us form. 

Every effort will be made to get back to you within 24-48 hours of your enquiry.